How do I fix the call history not showing on an Android phone?

The call history feature is provided for all Android users, allowing them to check what calls they have made. This is not only an introduction or a feature but rather a utility. The reason is simple. If a user calls someone frequently without referring to the contact list, such a user can reach him with a single tap. In addition, it records when a user calls someone.

That way, you can understand how important a call history is on Android phones. But how would you react when you could not see the call history on your phone? You might be surprised by just imagining it. However, some Android users are raising support for it. Keeping that in mind, we have researched it and provided the most effective possible fixes to solve it here.

How do I fix the call history not showing on an Android phone?

When you are experiencing issues with your phone’s call history, the issue can be caused by the user or the phone manufacturer. The only two sides where someone made a mistake prevented Call History from showing. As for the phone manufacturer’s end mistakes, they self-acknowledge the user on their support page if there is any issue.

If the user makes a mistake, you need to take care of a few things that cause the call history to not display. You might have a hard time understanding which factors are causing this error. For that, we researched it and found some of the most probable factors that are causing this error if it is happening from the user’s end. So, let’s take a look at all of them and fix the issue from the user’s end.

Allow the phone app to access call logs.

This is common, but most users need to correct these parameters. Android phones, like any other phone, operate according to permissions. Even if you do not grant permission for the phone app to use it, it will not make a single call. If your call history shows up, you might have yet to be permitted to access call logs. So, make sure that is the case, and if not, allow the phone app to access call logs with the help of the steps below.

• Open the Settings menu.
• Head over to the Application Menu. Could you scroll down to the phone and access it?
• From there, tap on Permissions, and under the Call Logs section, ensure that Call Logs are enabled.
• If not given, allow phone apps to access call logs.
• That is it. From now on, your call history will start showing up.

Enable automatic dates and times.

Call logs run based on the correct time and date preferences. To ensure proper working, you should enable automatic date and time. This will ensure that everything regarding the date and time is correct. If the date and time are correct, the call history on your phone may be fixed. To fix it, follow these steps to enable automatic date and time.

• Open the Settings menu.
• Scroll down to General Management.
• Tap on the Date & Time option there.
• Now, toggle on the option for “Automatic Date & Time.”
• That is it, and you are done.

Force Stop the Phone App

On Android, Force Stop works like end tasks on PC. The call history is not displayed whenever an app malfunctions, such as this one. It is possible to fix that malfunction by using a force stop. This malfunction happens because of a massive mess of processes related to that app. It means your issue persists until you reach this point. So, in order to fix it, force-stop the phone app. If you need to know, please follow the steps below.

Note: While taking the steps below, turn off the phone app. Otherwise, this fix will not work.

• Open the Settings menu.
• Scroll down to the Application Management section.
• From the list of options, select the phone app.
• Under there, tap on the Force Stop option.
• Your phone app will start showing call history in a moment.

Clear Phone App Cache

It stores cache files to enhance the user experience by loading the app more quickly than usual. However, when cache files are stored for a long time, they will become corrupted. As a result, it starts malfunctioning and loses a few in-app processes, including call history. So, if you want things to go back to default, transparent those cache files. Here are the steps you should follow if you need to know.

1. Launch the Settings menu on your phone.
2. Then, head into application management.
3. Tap on the phone app there.
4. On the next screen, tap on Clear cache files.
5. That is it. In a moment, your phone app’s cache will clear.

Pro Tip: If the issue is on the developer’s end, wait until the issue is fixed. You can get your call history with your network operator’s help. In today’s world, almost all network operators have dedicated apps that let you keep track of all your daily calls, messages, and data limits.

Besides that, you must note that you should immediately switch to the default phone app if you use any third-party phone app. You can do that through settings >> application management >> phone app >> Set it as default. In this case, the user can fix the problem by fixing these causes. If there is any bug or issue with the phone app (Google’s Phone App), then you can update that from the Google Play Store. It may also be possible to send a help request to the app’s support page. 

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