How to Fix Common Fitbit Charge 5 Issues.

An American consumer electronics and fitness company serving the globe for the last 16 years has made a lot of improvements. Initially, they came up with a Fitbit tracker that attracted a lot of users. Fitbit is known for its distance tracking, heart rate monitor, sleep tracking, and other health-conscious activities. If I say fitness tracking, then Fitbit has no alternative to surpass. From the initial product, developers made such achievements that today they have more than 100 million registered users, with 13 million added every year.

However, the Fitbit Charge 6 has launched today with lots of advanced features. But even though we can leave the preceding model, which is the Fitbit Charge 5, Since this variant has a lot of new things added, such as an EDA scan, an ECG, longer battery life, and more, In the initial days, it came with no issues, but later on, it showcased a lot of issues. And even though the new mod arrived today, they are still stuck with Charge 5 issues. So, here, we will let you know the solutions to all those issues.

List of problems with their solutions: freezing Fitbit Charge 5

Whether we talk about pricing or features in all aspects, the Fitbit Charge 5 is presumed to be the best deal. The reason is that, as compared to its previous model, this variant seems much different from the usual Fitbit product. Being a member of the Fitbit product line, it is obvious that it has sleep tracking, and heart monitoring, as well as similar features that they gave from their starting days. But Fitbit Charge 5 uplifts the company by introducing EDA scans and ECGs, for which you pay a sufficient amount to hospitals. 

But who knew that such an advanced product could showcase multiple issues that even developers are too tired to respond to? However, that does not mean developers do not have to provide any solutions. They have given, but all of that is ambiguous for a newbie. So, do not worry, as we have gone through all those problems that are commonly found. And on that note, we tried to find the best solution for each of them. So, let’s take a look at all of them and try to stop the unusual freezing of the Fitbit Charge 5.

App and service issues

This is one of the common issues that almost every Fitbit Charge 5 user is facing. Here, when the user raises a support request, the system is not responding to their request. For this, the most functional solution is to simply go through other mediums to contact developers, either through social media or other means.

Syncing issues

The Fitbit Charge 5 seems to have syncing issues, which means the data stored on it does not update on a real-time basis. Also, some data gets left to update with the actual one. For this thing, you can first restart the Fitbit and restart the sync so that it will not freeze and start working again. To restart, swipe down from the clock screen >> settings >> restart the device.

Time and clock issues

This is an issue where the Fitbit 5 does not show the correct time even after manually setting the correct time. However, it is set to be corrected for some time. You can fix this problem by either re-configuring the time settings or resyncing the Fitbit Charge 5. To resync, force stop the Fitbit app, open the Fitbit app on your phone, enable Bluetooth, and pair it with the Fitbit.

Screen issues

When the user does the usual task on Fitbit Charge, it shows the screen stuck on a particular point. However, developers acknowledged that and said to resync the device for a fresh connection. If you are also getting this issue, then first restart your Fitbit Charge 5 and start a fresh connection to resync it again and continue the flow of fun.

Notification issues

When any message comes over your phone, usually the Fitbit Charge 5 showcases that notification on its screen. However some users do not get a notification on their Fitbit. For this thing, you should check the notification settings of that app in settings. If that is correct, then resync the Fitbit for a fresh connection so that it starts notifying you on every message or call.

Charging issues

Ideally, there could be an issue with your charging cable, but some users claim the issue is still arising. For this, you should update your Fitbit Charge 5 to the latest version so that it will function at full strength. To update it, simply open the Fitbit app, tap the Today tab, select your profile picture, and tap the update button. Following this, it will start updating, and soon the charging issue will be fixed.

Quick View and tap recognition issues

With this issue, the user has a problem with the Quick View pane. When the user taps on it, it does not show any response, and it seems like the Fitbit Charge 5 got frozen. To fix this thing, simply remove your device from it and restart it on Fitbit to arrange a new connection with it. So that it will not get stuck and start functioning when you tap the quick view option.

Update issues

As we said above, updating the Fitbit Charge 5 can fix your issue. But remember what happens if your Fitbit is stuck while updating? For this thing, the only solution is to restart the Fitbit Charge 5 and make a fresh connection with your device. So that it will work more perfectly and not mess up with internal processing. From now on, the updating issues on your FitBit will also be removed.

To sum up, the Fitbit Charge 5 is not a defective product, as being a machine causes some issues. We have mentioned all the common issues that arise when using Fitbit. Even after this list, if there is any other issue, like an alarm, an ECG, or any other, then simply restart your Fitbit and make a fresh connection. Additionally, you can raise a support request to get things resolved. If anyone has a query about the above guide, then ask them all below.

Frequently Asked Questions