After the pandemic, Zoom grabbed a major market share in terms of meeting applications. However, there are a few competitors available, such as Google Meet. But Zoom maintained its prosperity and quality, which attracted a vast user base. Especially after the pandemic, Zoom played a vital role in everyone’s lives. Unfortunately, some Zoom users complain about an error titled “You are not eligible to sign up for Zoom at this time.”
The developers are still working to fix this as soon as possible. But it seems that the developers’ official fix may take more time to unveil. In response to this, we have researched and found a few common fixes for it. So, here we will let you know how to fix the “You are not eligible to sign up for Zoom at this time” error.
How to Fix It “You are not eligible to sign up for Zoom at this time.” Error
As the error title indicates, it may be when the user trying to log in is below legal age. Well, Zoom allows users to create an account for users who are 16 years old or older. This error directly hints that the user is violating Zoom policies. As a result, they got a “You are not eligible to sign up for Zoom at this time” error.
Interestingly, some users are stating that they are also getting the same issue even if they are over 16 years of age. At that point, it seems that there are some other reasons for getting on. We need it. We have studied the whole concern and found a few common fixes. So, without taking any more time, let’s have a look at the below fixes.
Age Restriction
The Zoom Privacy Policies state unequivocally that users must be 16 years old or older to sign up for Zoom. Your age restriction is the most common cause of you are not an eligible error. Meanwhile, if you are under 16, you can’t access Zoom. However, in that situation, you need your parents’ credentials to use Zoom.
Country Restriction
A few countries have completely restricted Zoom App usage in their domains. All those who take this action are for their country’s privacy matter. These restricted countries are Cuba, Iran, North Korea, Syria, and Ukraine (Crimea Region). Meanwhile, if you are logged into Zoom from one of these countries, then you will surely get this error. In that case, you have to wait for Zoom to become unrestricted in your region.
Clear Your Browser’s Cache
Sometimes, when you type the wrong credentials on the Zoom web page, the wrong details get stored in your browser’s cache files. As a result, you are disallowed from Zoom Policies and later face this type of error. In that case, you need to clear those cache files from your browser. For better clarity, below are some steps to do so.
Nota bene: The majority of users use Chrome because of the steps we provide. However, for other browsers, you can look at these steps on their individual support pages.
- Launch Google Chrome.
- Click on the three-dot menu that appears at the top right.
- Then, click on More Tools >> Clear browsing data.
- Choose all the time to remove everything.
- Now mark cookies and other sites as cached images and files.
- Then, click Clear Data.
- That’s it. Cache files will now be deleted.
Disable browser extensions.
It has been found that your browser’s different extensions and ad blockers lead to a hurdle while registering on Zoom. It is most likely the source of the eligibility error. In that case, we recommend disabling your browser extensions. However, if you don’t know the procedure for it, then you can use the steps below.
- Begin by opening Chrome.
- Click on the three-dot menu displayed at the top right.
- Click on More Tools >> Extensions.
- As a result, you will see all your extensions.
- Then, disable the toggle that turns off all extensions.
- That’s it. Your extensions will now be disabled.
Besides, these are the most common causes of eligibility error. However, you can try more fixes, such as trying the incognito tab, using a different device, or restarting your phone. Although we assume that your error will be fixed by trying out the above-stated fixes,
Hopefully, we can now anticipate that you all have accurate content about how to fix the “You are not eligible to sign up for Zoom at this time” error. And also well-known for other probable fixes for resolving the error. With regards to this, if any user has any queries, please share them with us in the comment section below.