If the remote control on your Samsung TV is not working, ensure the batteries are new, and the remote has a clear line of sight for the TV. Check if the TV is linked to an active power source if that does not work. Try returning the TV to its factory settings if that does not help. You can take the following actions to investigate and resolve the problem:
- Step 1: Check the remote batteries: The first and most common issue is that the remote batteries may be dead or low. Check the batteries and replace them with replacement ones if necessary. Batteries are the power source of the remote; if they are dead or low, the remote will not be able to send signals to the device it controls. Replacing them with new batteries ensures the remote has enough power to function correctly.
- Step 2: Check the remote control sensor: The remote control sensor on your TV may be blocked or covered, preventing it from receiving signals from the remote. Clean the sensor with a soft cloth, and make sure there are no obstructions in front of it. The remote control emits infrared light, which is picked up by the sensor. If the sensor is blocked or covered, it will not be able to receive the signal, and your TV will not turn on or respond to the remote.
- Step 3: Restart the TV: Try restarting the TV by unplugging it from the power source for a few minutes and then plugging it back in. This will reset the TV’s system and may help resolve the issue. This can be an effective solution, eliminating any potential software issues that may have caused the problem.
- Step 4: Reset the remote control: You can also reset the remote control. To do this, remove the batteries from the remote, press and hold the power button for 30 seconds, and then release the button. Put the batteries back in and test the remote to see if it works. Resetting the remote control clears the memory of the remote, which can help if the remote is not responding correctly. By pressing and holding the power button, you reset the remote and clear its memory.
- Step 5: Use the mobile app as a remote: You can also use the mobile app as a remote control. Download the Samsung SmartThings app on your smartphone and connect it to your TV. This will allow you to control your TV from your phone. Step 6: Contact Samsung Support. It may be a hardware issue if none of the above steps work. Contact Samsung Support for further assistance and arrange a repair or replacement if necessary.
Following these steps, you should be able to fix the Samsung TV not responding to the remote issue. Samsung support will be able to diagnose any hardware issues that may be causing the malfunction and provide additional advice on how to troubleshoot the problem. They may also be able to arrange for a repair or replacement if the problem cannot be resolved by following the previous steps.