Microsoft has announced the early access of Copilot to Team Phone and Chat, where users will be able to use Copilot during calls and inside chat messages. The company announced Microsoft 365 Copilot earlier this year, which allows users to use artificial general intelligence to generate real-time content such as summarization and translation.
It would be beneficial if Microsoft Copilot could assist in getting important things done, which generally take a lot of time, such as generating dates, names, and key points during calls. Microsoft demonstrated a call with a salesperson where Copilot assisted in tracking key dates, numbers, and what clients needed.
Microsoft Teams CoPilot for Calls and Chat
Microsoft Teams will now also allow you to summarize calls and take records of essential calls to capture relevant questions about the product, feature benefits, and pricing. It also helps you gather feedback and write follow-up emails with the context of the conversation and things that were raised during a call. Depending on the details of the conversation, it assists you with the details of the calls in your workflow.
Here, the company is leveraging the OpenAI model, which means you can ask queries in natural language, and it will respond conversationally. It is useful. Recently, tech giants like Google announced their Duet, similar to Microsoft CoPilot. Here, you can draft follow-up emails, and CoPilot will help you generate responses in the context of previous emails. You can also create a table containing roles, responsibilities, action items, dependencies, issues based on the product output, and much more.
With the announcement, Microsoft Teams Phone unified the Communication as a Service (UCaaS) solution to support generative AI (GAI) capabilities in phone calls that support both VoIP and PSTN models. On top of this, Microsoft Teams has been updated with a dynamic emergency calling feature that shares the location you enter with emergency services like 911. The dynamic emergency feature is only supported on Windows, MacOS, iOS, Team Phone, and Teams Rooms. As for the web, the company has announced that they are working on it and will roll it out shortly.
Microsoft Teams Copilot Beta
It is available to all Microsoft 365 users who participated in the Copilot early-access program and will start testing Microsoft 365 Copilot with around 600 customers before the company starts rolling it out globally. Before continuing, Microsoft also announced that they would raise the price of Microsoft 365 by $30 per user per month for the Copilot. To join the early access to Microsoft Teams, follow these instructions:
- Open Microsoft Teams, then go to Settings and More in the upper-right corner.
- From there, select About, and then click on Public Preview.
- That is it!
Note: On your profile, in the upper-right corner, it will show Team Public Preview, indicated by “EA,” for early access to Team features.
There is no official date for Microsoft to roll out the stable update. We have seen Microsoft integrating their Copilot into Microsoft’s products and services, including Windows, Microsoft 365, Edge, GitHub, and more.