The Samsung Galaxy S24 Ultra again shows a new bug that users are trusting. As of now, people are complaining about its washed-out look, but today the concern is something serious. In the end, we all know that such a washed-out look was intentional so that the phone display content appears natural and more realistic. But this one is acknowledged as a manufacturing defect.
To be specific, people who purchased Samsung Galaxy S24 Ultra from the US’s Version Store packed by T-Mobile carriers got manufactured defective units. In these phones, there will be a green horizontal as well as vertical line merely visible on the boot-up screen and while watching YouTube. But no such users have this knowledge; they are expecting it to be a software bug. So, here are some details that every S24 user should know.
Understanding the Green Line Issue
Talking about the exact issue, as reported by Samsung Support and different public channels, the Galaxy S24 Ultra is seriously showing a green line. It appears as a vertical single line as well as multiple horizontal lines. However, the vertical and horizontal green lines depend on different phones.
The lines appear when users watch YouTube and show up on the boot screen. For this, users called Samsung Care+, and it acknowledged that it was a manufacturing defect. Meanwhile, those users who thought that this was a software bug are assuming wrong. Because developers acknowledged it as a manufacturing defect.
How can this issue be fixed?
Since it is not an issue, it is a manufacturing defect on units sold by Verizon in the US. As the phone purchased on Samsung.com was locked to T-Mobile, Samsung correctly said that the phone was financed through T-Mobile. So it is the responsibility of the carrier. On the other hand, it has been clarified that if the phone was purchased unlocked through Samsung, it would be the manufacturer’s responsibility.
Another user complained about this issue and got a response that the phone was purchased from Verizon, which means Samsung was correct. As such, the user visited the first Verizon store, which tried to turn things around and blamed the owner for causing the lines. As observed, Samsung clarified that they would not exchange the device for a new one and insisted that the unit be returned and repurchased.
It means users who claim welcome bonuses and discounts will lapse. But you should note that on the same side, Samsung told phone owners to complain to T-Mobile. However, whatever Samsung said was not officially declared; these representations were backed by users who complained. Also, from T-Mobile’s end, there is no satisfactory answer. So, keep waiting for any official statement and try complaining to dedicated support.
Temporary fixes for the S24 Ultra Green Line issue
Since the issue is still reasonless, nobody knows the exact cause behind it. Some sources say it is a manufacturing defect, such as the Verizon Store, and some say it is a software bug. But based on the utmost possible causes, we have tried to figure them out and got the below-mentioned fixes. You can try to temporarily settle this issue.
Restart your phone.
The first and foremost way to fix any issue with your phone is to restart it. Because many times your phone malfunctions for varied causes. But once you give it a fresh start, get things fixed. A similar attempt can be made here, like if you are getting a green-line issue, then be sure to restart your phone and check back to see if the issue is fixed or not.
Factory reset your phone.
It has been observed that if somewhere this is a software issue or any malware entered into your phone causing this issue, it will be fixed here. Because here we are attempting to erase all the data on your phone and give it a fresh start. So all you need to do is head to phone settings and dive into resetting the phone. I believe that your concern will be solved. To understand more, follow these instructions.
- Open Phone Settings.
- Look for Advanced Settings.
- Tap on the backup and reset option.
- From there, find the factory reset option.
- Tap on it and confirm the warning.
- Following this, the phone’s entire storage will be wiped and transformed into a new phone.
- That’s it; you are done.
Final Thoughts
To conclude, the green line issue appears to be a manufacturing defect, as only a few users are having an issue with purchasing from the Verizon Store. However, official confirmation is yet to be made on this. But frustrated people can follow and attempt these useful troubleshooting techniques to fix it temporarily. However, I hope developers will soon make some response or fix it silently, if possible. So this was all about the S24 Ultra Green Line issue. Stay tuned with us for further updates.